Support · Tickets · Client portal

You get in touch.I reply.

Existing customers reach me through the client portal or by email to the ticket address. If you're not a customer yet, the contact form is the way in.

At a glance

Reply: 24–48 h, business days
Phone: +49 1766 1152813
Tickets: support@samix.one
Where: Wuppertal & remote

Two ways in

Already a customer.

Client portal

portal.samix.one

For customers who already have login details from me. There is no public registration – if you don't have access yet, just drop me a line.

Open the client portal

Ticket by email

An email to this address is all it takes – it becomes your ticket. The details that help me most are listed below.

support@samix.one

Not a customer yet?

The portal is reserved for existing customers. Everyone else reaches me through the contact form. Tell me what it's about – I'll get back to you and say plainly whether and how I can help.

Open the contact form

For small businesses, practices, clubs and private customers.

Ticket

What to put in a ticket so I can help fast.

No form, no required fields. Just a few details that spare us the first round of questions.

01Your nameAnd your company, practice or club – so I know right away who you are.
02Device or systemLaptop, printer, email, Wi-Fi, server: what is affected?
03What happensWhat you see, ideally with the exact wording of the error message. A photo or screenshot often says more than a long text.
04Since whenSince this morning, since the last update, for a while now? And whether it worked before.
05What changedA new device, an update, an office move, a new password – or deliberately nothing. That's an answer too.

If anything is missing, I’ll simply ask.

First conversation

Let’s talk about your IT.

A short conversation is enough to see whether and how I can help. No obligation, no jargon.

Samir Brkic

You’ll hear back within 24–48 hours on business days – from me personally.