Service specification

What I do – and what you get from it.

Six areas, one point of contact. For each one, this page says what I actually do, when it pays off for you and what you end up with. None of it is a package off the shelf: you take what you need.

Remote or on site in Wuppertal
Reply within 24–48 h, business days
You always talk to me – Samir Brkic

IT support & service

I keep workstations, servers and email running – with planned maintenance instead of firefighting.

Scope: PC & server maintenance
Software installation & updates
Email & office support
Troubleshooting & fixes
Ideal when…: your PC is slow, software keeps acting up, email is unreliable – or you simply need someone who reliably looks after your team's IT.
Outcome: Your systems run smoothly and fast – no interruptions in the middle of the working day.
Updates and maintenance happen on schedule and are documented.
You have a single point of contact for every IT question – me.
Examples: Regular maintenance for every workstation
Set up and look after Microsoft 365 or Google Workspace
Fix printer and network problems
Set up and monitor backups

Automation & workflows

Recurring tasks run by themselves in the background – you save time and avoid typing errors.

Scope: Automatic reports & summaries
File processing & sync
Email notifications
Custom workflows
Ideal when…: manual, recurring tasks cost time and money – or information needs to be processed and passed on automatically.
Outcome: Time-consuming manual work runs automatically.
Errors from manual data entry disappear.
Reports and notifications arrive by themselves – on time.
Examples: Create invoices automatically from time-tracking data
Daily backup check with an email notification
Import orders into your inventory system automatically
Weekly sales reports by email
Sort and archive files automatically

Digital helpers

For small businesses I've turned this into an offer of its own: digital helpers that take care of email, folders and reminders in the background – without new software you'd have to learn first.

See the campaign: digital helpers

Data security & backups

I protect your data against loss and attacks – and check that backups can actually be restored when it counts.

Day job: Senior Cyber Security Engineer for network & firewall security
Check Point certified: CCSE & CCTE

Scope: Backups & recovery
Firewall protection
Secure remote access (VPN)
Encryption & password manager
Ideal when…: you want to protect your business data from loss and attacks – or your staff need to work securely from home.
Outcome: Your data is backed up automatically and can be restored in an emergency.
Your network is secured against attacks from outside.
Your team accesses company data securely from home.
Examples: Daily automatic backups with verification
Set up a firewall for the office network
VPN access for working from home
Roll out a password manager for the whole team

Network & infrastructure

A stable network, fast Wi-Fi in every room and cabling that still makes sense to whoever looks at it later.

Scope: Wi-Fi coverage & optimisation
Network cabling
Router & switch configuration
Guest network setup
Ideal when…: your Wi-Fi is too slow or keeps dropping out, you need a guest network, or your office network finally deserves a clean structure.
Outcome: Stable, fast Wi-Fi in every room.
Separate networks for staff and guests.
A documented structure that can be maintained.
Examples: Install access points for seamless Wi-Fi coverage
Set up a separate guest Wi-Fi
Plan cabling for new office space
Configure and secure the internet router

Monitoring & maintenance

Your servers and services are watched continuously – you hear about problems before your team notices anything.

Ideal when…: you want to hear about problems early – before staff are affected or data is lost.
Scope: Server & service monitoring
Automatic alerts
Disk space monitoring
Regular status reports
Outcome: Outages are detected automatically and you're notified right away.
Regular maintenance catches problems before they arise.
You get clear status reports by email.
Examples: Check that your website is reachable
Warning when disk space runs low
Notification when a backup fails
Weekly report on the state of your systems

Custom software

When off-the-shelf software doesn't fit, I build the tool that fits your workflow – and document it so it stays maintainable.

Scope: Web applications
Databases
Integrations between systems
Made-to-measure admin tools
Ideal when…: standard software doesn't meet your needs – or processes that currently run by hand or in Excel should finally go digital.
Outcome: A tool that fits your processes exactly – not the other way round.
You save time because digital steps replace manual ones.
Complete documentation and a walkthrough for your team.
Examples: Customer management built around your business model
Time tracking with automatic reports
Inventory management for small businesses
Connecting systems that don't currently talk to each other

My own applications are the proof: Lernity and Vernity are live in real use; Sentinel runs internally in my daily work as a security engineer.

See the products

Also

Hardware & licences: sourced, set up, handed over.

The right equipment without the research hassle. I choose, order, set up and hand over – and your data moves with you.

Hardware sourcing: PCs, laptops, servers, network gear – chosen to fit your needs, not the catalogue.
Software licences: The right licences in the right number – Microsoft 365 or Google Workspace, for example.
Setup & migration: New devices set up and ready, your old data moved across cleanly. You carry on where you left off.

First conversation

Let’s talk about your IT.

A short conversation is enough to see whether and how I can help. No obligation, no jargon.

Samir Brkic

You’ll hear back within 24–48 hours on business days – from me personally.