Home users · Wuppertal & remote
Tech at home. Explained calmly, done properly.
The computer is slow, the Wi-Fi doesn't reach upstairs, the new laptop is still in its box or the photos are gone: I help private customers too – remotely or at your home in Wuppertal.
Phone +49 1766 1152813
In short
- Remote or on site in Wuppertal
- Reply within 24–48 h on business days
- Fair billing, no jargon
- What was done, written down
What you notice
You don't have to say it in technical terms.
Six sentences I hear a lot – and what I do about them. Just describe what happens. I’ll translate the rest.
- The computer takes five minutes to start.
- I find out what’s slowing it down, clean it up and tell you honestly whether the machine is still worth keeping.
- The new laptop is still in its box.
- I set it up and move your data and programs across – and the old one stays put until everything has arrived.
- There’s no Wi-Fi in the bedroom.
- I measure where the signal gets lost and set up the network so it reaches the whole house.
- Ten years of photos are gone.
- I try to get them back – and afterwards set up a backup that runs on its own.
- The email from the bank looked real.
- I check the device for malware and take the time to show you how to spot messages like that.
- The lights, the TV and the printer won’t talk to each other.
- I set up the home network and smart home so everything works together – and afterwards you know what runs where.
Process
From the call to the note.
Three steps that are always the same – for a slow computer as much as for the Wi-Fi.
Call or write
Tell me briefly what happened – in your own words. I’ll ask about whatever I need to know.
I take a look
Remotely where possible. Otherwise I come to your home – in Wuppertal, or further afield by arrangement.
Explained and written down
I explain in plain words what was wrong and what I did. You also get the essentials in writing.
Who visits
Who comes to your door.
By day I secure networks and firewalls for companies. It all started more than ten years ago with building and repairing PCs.
At your home I’m the same person: I listen, explain without jargon and leave nothing behind that you don’t understand.
Samir Brkic · Senior Cyber Security Engineer
Common questions
What private customers often ask.
- 01
Remote or on site – which is better?
A lot can be solved remotely: you give me access to your screen for the duration of the session, see everything I do and can end the connection at any time. For Wi-Fi, cabling and hardware, I come to you.
- 02
What do I need to prepare?
Nothing. It helps if you have your passwords to hand and can tell me when the problem started. We'll sort out everything else together.
- 03
What happens to my data?
Your data stays on your device. Nothing is copied or moved without you knowing – security is my day job.
- 04
How is the work billed?
By time spent or as a flat fee – I tell you which beforehand. Before I start, we talk about what needs doing. Afterwards you receive an invoice that says what was done.
- 05
Do you also help outside Wuppertal?
Remotely, anywhere. On site in Wuppertal – and further afield by arrangement. Just ask.
First conversation
Let’s talk about your IT.
A short conversation is enough to see whether and how I can help. No obligation, no jargon.
Samir Brkic
You’ll hear back within 24–48 hours on business days – from me personally.